Request to Restore Rewarded Video Ads on My Candy Crush Saga Account

Question

Dear Candy Crush Saga Support Team,

I hope you are doing well.

I am writing to request your immediate assistance regarding the rewarded video ads on my Candy Crush Saga account.

Around 5–6 months ago, I made 4–5 in-game purchases, including purchasing the Game Pass. Since then, the option to watch ads for free boosters, extra moves, and other rewards has completely disappeared from my game and has never returned.

I understand that making purchases may affect the availability of ads, but I never expected the feature to be removed for such a long time. I made those purchases to support the game, not to permanently lose access to rewarded ads.

Unfortunately, I cannot afford to make purchases every time I need boosters. Watching ads was the only way I could continue enjoying the game. Looking back, purchasing the Game Pass turned out to be a mistake because I was unaware it could result in losing the rewarded ad feature.

I kindly request that you review my account and either refresh it or restore the rewarded ads if possible. If there is any setting or action that can help bring them back, please let me know.

I have been a loyal Candy Crush Saga player and have even spent money on the game. However, it is disappointing that paying customers can end up losing a feature that many free players still have. I sincerely hope you will consider my request and provide a fair solution.

If this issue cannot be resolved, I will unfortunately have to stop playing the game, as it is no longer enjoyable without the opportunity to earn boosters by watching ads.

I would greatly appreciate your prompt attention to this matter and look forward to your positive response.

Thank you for your time and understanding.

Kind regards,

Utsav Saini

LoFiGummy · Answer

Hi @utsavsainii

Thanks for reaching out, and I’m really sorry this has been so frustrating to deal with.

Video ads in Candy Crush Saga are not a permanent feature. They can appear and disappear over time, are only available to some players, accounts, and devices at certain times, and the rewards offered can also vary.

That also means there isn’t a way for us here in the Community to manually restore or refresh the ads for an account. If the feature becomes available again for your account and device, it should return automatically.

For now, please make sure your game is fully updated and keep an eye on the feature in-game. We understand how disappointing it is when a helpful feature goes missing, and we really appreciate you taking the time to share your feedback with us.