Are you sure you are using the same email address you used when setting up CandyCrush (even if that email address is no longer valid)? This is the only email id i use. I'm not even sure if i logged in using any email id.I guess i skipped this step.
I had sort of the same kind of problem -- when I connected to CandyCrush thru Face Book, I went back down to level one. Here is instruction King Care: Thank you for contacting King Customer Care. I'm sorry to hear about the issue with your progress in Candy Crush Saga! However, there is nothing to worry about as your…
I have android phone. And automatic backup is always ON in my phone, all the other applications were restored except candy crush. I guess it doesn't have Google Play Account facility in which the progress gets saved automatically! Isn't there any manual way to restore it? I'm fed up!