I have a vodaphone 975 running jellybean. As Candy Crush automatically updateded last night I assume it is the latest version, 1.57.0.3. I have tried turning it off and on again and it made no difference.
It's completely rubbish and happens to me about twice a week, today I'd just won 3 hand switches put my phone down to make a cup of tea and when I came back the game had disappeared and when I reloaded it bang all boosters gone again. The only thing you can do is swear a lot about what dreadful software king write and wait…
Except that only works on purchased boosters, most of the boosters I've lost, 3 times now, are won through sugar drop or the wheel spin, it is ridiculous that the game keeps crashing and these keep disappearing and cannot be retrieved. King's response seems to be hey ho when I've contacted them.
I have started having the same problem this afternoon too, on my phone. The only way to get the game back is to restart my phone then I can collect more drops but the prize still doesn't release and the game freezes. Oh and I don't know why this is marked as solved, it's obviously not