Comments
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Hi there, @bahdeen Since you're having issues logging in, please reach out to our Support team by opening a ticket so we can more securely handle your personal information. https://soporto.king.com/contact Have a great day!
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Hi there! I see you'd like to have the score bar reinstated and to also be able to see how many points are needed for the Sugar Stars. What I can do is submit this as feedback and I will make sure that our developers get to see your message as well! Seeing feedback from our players for our new changes is what allows us to…
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Hi there, @vaga18! I see you're having issues recovering your progress on a new phone and I'm also seeing the User ID you shared is from a guest account, which means you're not logged in. Please log in using the email associated with your profile and the steps below: 1. Make sure that your King account is correctly…
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Thanks for the User ID, @markiniman! I've now assigned that account to level 6225. If you don't see it in effect, please force close the game, wait a few seconds and then reopen it. Please don’t hesitate to come back to us if you need anything else. Have a sweet day!
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Thanks for clarifying, @AmaraO! I see you're not a fan of the changes to extra moves. While we can't make changes on our end, the feedback player's leave is shared with the developers. As for levels being unwinnable, having only 15 extra moves doesn't mean this is the case. All levels are passable, even without moves or…
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Hi there, @toyajean2 Considering you're having issues accessing new levels that you're seeing are present, I recommend the following steps: Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily free up space by clearing app's cache.…
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Hi there! I'm sorry to see you're unable to progress in the Podium due to not having new levels available. This happens because the Weekly Contest requires new levels to be passed and you can run out of new levels depending on your progress. I know having to wait is not ideal, and regarding the time taken to produce new…
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Hi there, @terribekken! First, let me congratulate you on your progress in the game. Level 16495 is definitely up there! After checking from my end, I can see the level has a high pass rate and no inherent issues. Why not check out these tips in case they help? I have just sent you a friendly gift of 2h of Unlimited Lives,…
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Hi there, @Sheila_Rising I see you're having issues you're wondering if they're reported. To assist, I'll need more information. What exactly are you referring to?
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Hi there, @Dalton06 Since you're having connection issues, please send me your User ID: DO NOT TAP ON PLAY. Tap on "My Profile"/ "Account". In the upper part of the screen, there will be the King logo. Would you be so kind as to double-click on it, please? Copy that number and send it to me, please. Awaiting your reply!
