MustardCyborg

Game Expert

Comments

  • Thanks for getting back, @markiniman! Considering you're still having issues, I can manually assign your level to a new account registered with King; however, you'll have 2 stars for each level I've adjusted from my end. To continue, please create an account using the steps below and then send me the new User ID: Open the…
    in Help - how to continue the game? Comment by MustardCyborg July 13
  • Thanks for the User ID! The first thing we need to do is make sure that your device is running as smoothly as possible. Please complete the following steps and let me know if they do not resolve the issue: Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds Update your…
    in Help - how to continue the game? Comment by MustardCyborg July 10
  • Hi there, @ncpasq I see you're not a fan of the changes to Extra Moves. That's understandable, considering how the new spin it brings to things (no pun intended). What I can do is submit this as feedback and I will make sure that our developers get to see your message as well! Seeing feedback from our players for our new…
    in New ‘extra moves’ wheel Comment by MustardCyborg July 10
  • Hi there, @Attpro396 I'll gladly see how I can help with recovering your progress. After making checks, I'm seeing your account is registered with Facebook specifically. Please log in using your email address and the steps below: 1. Make sure that your Facebook account is correctly disconnected from the game (if you are…
    in Lost over 10 years of progress Comment by MustardCyborg July 9
  • Hi there @Renny_Landstra I see you're having issues passing level 13410. For help with this, I recommend checking out our tips here on the community. I've checked this level for Candy Crush Soda Saga and can confirm no inherent issues with it. As for videos on YouTube, the team constantly updates the levels you see in-game…
    in Level 13410 Comment by MustardCyborg July 8
  • Hi there, @MikeyD44 I see you mentioned seeing only 15 moves per level. While this may seems strange, it's not entirely unlikely. I recommend checking to ensure you're on the latest version of the game and return here with screenshots showing the issue on multiple levels if the issue persists. Have a good day!
    in 15 moves only Comment by MustardCyborg July 8
  • Hi there, @nil9 I'm sorry to see you're having connection issues, but I have to share firstly that the game doesn't officially support VPN usage. As a third-party application, Candy Crush relies on communication with your platform's services. Things that conflict with that communication, like VPNs, can cause innate issues.…
    in I can’t sync with my apple id Comment by MustardCyborg July 8
  • Hi there, @markiniman I'm sorry to see you're having issues logging in. So I can lend a hand, please share your original account's User ID.
    in Help - how to continue the game? Comment by MustardCyborg July 8
  • Hi there, @Davstar236 I see you mentioned you've lost progress. So I can make some checks, please first send me your current User ID: DO NOT TAP ON PLAY. Tap on "My Profile"/ "Account". In the upper part of the screen, there will be the King logo. Would you be so kind as to double-click on it, please? Copy that number and…
    in Why is it that when i run out of data my candy goes back to level 1 Comment by MustardCyborg July 7
  • That's good news! Although I didn't do anything on my end, I'm happy it's now working! Belated July 4th wishes!
    in Problem Comment by MustardCyborg July 6
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