Hi Pb! I found this thread that might help you further: https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends Cheers :-) Thanks for your answer. I was never notified that I had one, though. The problem has gone away, mostly. Luckily, I don't need that much help anymore.
When you sign on just click the X and they are saved in the top right hand corner, there is a little icon you have to click on. You have to use them for that game, though. If you sign out and back in they disappear. The problem disappeared some time ago. I never log off, so that wasn't the problem. Thanks Catherine