QueenB

Community Manager

Hi @moncks You shouldn’t normally lose your game progress just by switching to a new computer, so this is very likely a login or account mismatch rather than progress being gone. A couple of things to double-check: Are you logged into the same Facebook account you used on your previous computer? If you’re playing via the…

Hi @jsaran18 and welcome to the Community! Is there anything we can help you with?

Thanks again for taking the time to share all the extra details @christinewupp that was sooo helpful. I’ve passed everything along and the team has been looking into it. They believe they may have identified a potential root cause and are investigating further. Just to double-check, are you still seeing the black line on…

Thanks for sharing this @teeweiping and don’t be too hard on yourself 🙂 With everything going on day to day, it’s easy to miss when an event kicks off. It sounds like you still made good use of the boosts you had, which is always a nice bonus. And even if this one didn’t line up perfectly, there will be more chances coming…

Thanks for explaining how this feels @cookiemae I get why it’s frustrating, especially when you’ve been playing for a long time and it feels like you’re missing out. Just to clarify, the Candy Celebration itself isn’t being tested and it’s not meant to exclude players at the top of the map. Star Tournament levels do count…

You’re very welcome @MannyFae Honestly, this one came from the community sticking with it and calling it out. I just helped make sure those voices got back to the right people 😉 Really glad it’s playable again, even if it’s a little different now.

😂 I mean… with that level of comfort, I think I’ll politely squeeze in and hope Denize doesn’t mind sharing the lounge. Fair’s fair after all those Gold Bars, right? 😉 Love this take @snakegore999 your imagination never disappoints ☺️

Hi @einfachso thanks for letting us know. This level should be improved now, as the issue was fixed yesterday. Could you please make sure your game app is fully up to date and then give the level another try? If you’re still not seeing any yellow candies after that, please share a screenshot of the level when you have…

Thanks for jumping in here @Alienscar 🙏 Really appreciate you taking the time to compare this with the known Episode Race issue and explain the difference so clearly. Based on what you’ve pointed out, this does help clarify that Olivia’s screenshots don’t match the “always last at the start” scenario, and that what we’re…

Thanks @Olivia57 One quick thing I’d like to double-check so I can better understand what’s going on. I can see you’ve been playing on both iOS and Android, and I just want to confirm: Are you seeing the Episode Race issue on both devices, or does it only happen on one of them? If it’s just one, could you let me know which…