QueenB

Community Manager

🛠️ Update Hi everyone, Thanks for your patience while we looked into the issue with version 1.313 on Windows, where the game would freeze on the loading screen after tapping Play. The team has now released a hotfix (version 1.313.2.1) that resolves this problem. Please check that your game is running this latest version:…

https://community.king.com/en/candy-crush-saga/discussion/comment/3419034#Comment_3419034 Which device are you playing on? 🤔

https://community.king.com/en/candy-crush-saga/discussion/511170/aaarrggghh Hi @tina30 and welcome to the Community! I’m really sorry to hear this 😔 Since the issue started after moving from Android to iPhone, it might be linked to the installation or how the app syncs with your account. Here are a few things to try: Make…

https://community.king.com/en/candy-crush-saga/discussion/511183/getting-past-padlocked-keys Hi and welcome to the Community 🙂 Could you let us know which device you are playing on and would it also be possible to have a screenshots of the issue?

https://community.king.com/en/candy-crush-saga/discussion/comment/3417834#Comment_3417834 Woohoo, congratulations @wildcrusher 🎉 That’s amazing and look at that shiny collection 👏💪 I’m so glad you enjoyed the contest and had fun collecting all the pins. It’s always a treat to see players finishing strong and sharing their…

https://community.king.com/en/candy-crush-saga/discussion/510585/chill-out-with-a-denize-themed-soft-serve-ice-cream This is amazing, @snakegore999 🍦🐉 I love how much thought you’ve put into tying Denize’s colors and personality into the design, raspberry and pink lemonade is such a clever combo (and now I’m craving ice…

https://community.king.com/en/candy-crush-saga/discussion/comment/3417862#Comment_3417862 We’re working on it 🧐

https://community.king.com/en/candy-crush-saga/discussion/comment/3417249#Comment_3417249 Wow 🤩 thank you for putting so much thought into this and for taking the time to test and explain what you’re seeing so clearly. This kind of detailed feedback is really valuable for the team because it highlights how the game feels…

https://community.king.com/en/candy-crush-saga/discussion/510931/deafhyatt Hi @BlueDefHyatt72 , Welcome to the Community 😃 That’s so lovely to hear and what a great sister you have for introducing you to the game! It’s always nice to see players enjoying Candy Crush together. Hope you’ll have fun exploring the Community,…

https://community.king.com/en/candy-crush-saga/discussion/comment/3417281#Comment_3417281 Hi @Alienscar 👋 Thanks again for sharing that new instance of the overlap and for including both portrait and landscape views! Super helpful as always 🙌 I’ve passed this onto the team so they can keep tracking any additional cases.…