SuzyFuller

Level 3

Like others, I did not receive my reward. I had the countdown to 1 p.m. my time, but then the event disappeared. My amount of gold did not increase. What's more, very many of my viewers have reported the same problem. One viewer even commented, "Candy Crush is like an abusive relationship (they promise stuff and then don't…

For people who play Candy Cup in Fb, how do we get our party poppers? I have tried signing in every day, I have submitted my ID to support, and I have yet to see any poppers. And not only how do I receive them, but how does the average fb user receive them...because there are a LOT of us who want to know.

@QueenB If we have won, how do we receive our rewards when we play through fb?

@QueenB Still waiting for a reply...from you...from support...from anyone actually connected to King.

That is what is supposed to happen. But that is not what happens for folks who access the game through fb. Thank you for at least trying to help, though. That's more than the folks at King have done. :/

Oh believe me, I'm quite familiar with King's antics. And being persistent. And I'm not so worried for myself since I rarely use boosters...but I'm a youtuber with viewers who can't get their rewards. King screwed up, and they're not doing anything to fix or even address this. And I find that unsurprising, if not typical.…

@QueenB So...why don't we get our rewards if we play through fb? Why does community tell us to go to support, and support tells us to go to community, and community tells us to go to support...

Thanks for trying to help. I did reply. And nothing. Crickets. No new emails. Blank. Zip. Zilch. I do think it's funny that community refers us to support, and support refers us to community, and community refers us to support...

Can you just tell fb users how to get the party poppers they deserve for winning the candy cup finals? Because new events aren't appealing if we can't get awarded for completed events. I already submitted a support request with ID about the issue, and was told in auto reply to check in community. One of my viewers reported…

@Ryanthecrusher Thanks for sticking up for me!