The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Comments
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I just logged in to play today (after losing my gold bars yesterday) and am being asked for my date of birth again. I am afraid that if I input my date of birth, I will lose everything. I don't understand why this keeps happening to me. The last time I put I my DOB, I lost my profile picture, my friends, and my gold.
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My problem is still not fixed since May 19. I lost my friend's, profile picture, and 5000 gold bars. I have continued to play a bit and earned 30 gold bars, but today those 30 disappeared. I don't understand what is going on.
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This did not work for me. I still have no gold bars, my profile picture has changed, and I don't have any "friends". That said, I never connected my Candy Crush account to a Facebook account (because I don't have Facebook).
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I lost my friends, profile picture, and gold bars. I am at the correct level and I still have all of my "boosters".
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This happened to me. I lost all of my friends, the lives they gave me (over 90), and nearly 5000 gold bars accrued over years of playing. I emailed customer service and I received a standard response that basically said they won't do anything about it and that all of my stuff is lost. 😡😤🤬
