Hi there, sorry for the delay in responding. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 this does not answer my question
This was gold bars that I had won previously. It was not a new purchase. When I used them to spin for extra moves I received nothing. No moves, no bonuses, Nothing.