anon07

Level 3

Thanks for trying to help. It's appreciated.

I did not mean to offend, but my partner is a certified Microsoft consultant with a great deal of knowledge, and he found nothing wrong with anything related to my software, hardware, etc. That is why I don't know that calling on their tech support will yield much. I was not at all trying to be antagonistic or hostile, but…

@mercerik - You do realize that Otiscat did not say they have an issue with the tablet. Their issue is the exact same as mine, and it is only with Candy Crush. Everything else functions normally. I don't think Microsoft will be of any help here. There are at least 3 of us with this problem, and it seems to be something…

Hey, Otiscat! Glad to know there are more people with this issue, and I am going to have to disagree with the previous poster. I don't think it's an issue with your tablet, as others have the same problem, Candy Crush is the only thing affected and the issue coincides with the Candy Crush update.

Thanks for trying. I am fairly certain it is not an issue with my device as I have changed absolutely nothing on my device other than updating to the latest version of the game. My partner is in IT as well and cannot find anything wrong with my device that would be causing this issue. Maybe someday it will magically go…

It started right around the time of the last Candy Crush update. I'm the only one who uses this tablet, and all my monitor settings are the same as they have always been - I play on a Surface tablet. It's not just me that's having this issue. Someone else said they also have it. Thanks for checking into it.

Yes, this is the only game. I can play most levels fine, but if you look at the original post above, you will see that any level that has things that drop down are compressed at the top which covers the top row of candy almost completely making it difficult. Also, my play button screen is drastically smaller than normal.…

@firebombmarkus As I mentioned in a post above, I've done all of that which caused me to lose all of my progress, but the issue is still not fixed. And the game recently updated, so I do have the latest version which is showing as version 1.1430.6.0. It was last updated on January 30, 2019. Also, my apologies for my…

Hello? Does anyone at support actually read these? I tried emailing and just got a generic response for something that was totally unrelated to my question. I have uninstalled and reinstalled the game, checked for updates, etc. I just want to know how to fix this!

Anyone know why this is happening? I've updated, reinstalled, etc. Still looks like this making some levels a little difficult to play.