I also have never had ads. But their standard response any time a feature disappears is that it was allegedly a test feature. They once told me that as well about something that had always been in the game and then one day they just took away. It's ridiculous.
Why do the mods keep spamming this thread with the exact same nonsense that the change is permanent? We get it. We don't like it. Stop repeating the same canned response over and over.
They have changed it to look like that. Apparently it is a permanent change across all devices. Not many people are happy about it. I haven't played since they've forced the change.
It's an awful change. If I wanted to play on my phone, I would. I like playing on a larger screen, but it looks like I won't be playing at all anymore unless they fix this.
This was a ridiculous change that was not needed at all and only makes me play less. Give people the option of using the smaller screen but don't force everyone to use it. That's a great way to lose more players and more money. I probably won't play much if at all anymore.
Thank you. And when I mentioned screen shots, I meant that I took a screen shot of the rewards I claimed from the Climb and then another when I entered a level as proof that that I did not get what I was supposed to get. I will contact support.
The same thing has happened to me since the Fantastic Five was released. Every week I've been the only one who contributed any points. It's really disappointing. There should be a way to get a new team.
Edit - as of this evening the game seems to be functioning normally again. The only thing that is still affected is the play button screen which is smaller than normal, but I can deal with that! Thanks to whoever fixed this!