It will still not work on desktop computer when downloading the game from the Microsoft Store, this issue started a few weeks ago I uninstalled it and decided to try again while ago. It is still just flashing a black screen and will not open to play.
I have heard from player support but no indication or real help about resetting/restarting from Level 1. Thank you for your time, I guess it cannot be done at least for me. Have a good day,
So far nothing has happened, received 2 emails from them and neither addressed what I was needing. So I guess there is no way to get this done. Thank you for trying to help me.