laurahabberfield

Level 2

@caz56 @thn873 Yes! This message I received is what finally worked for me: I'm sorry to hear you're having issues synchronizing your progress. Could you please try to open the Safari browser on your iPhone and go to www .facebook .com Then log out from the account you see and try to log in again with your original account…

@Sukanta_Biswas I tried that before, I have only gotten automatic robotic responses that keep telling me to post in the forum and ask the community for help. Ugh!! Do you know how to get help from an actual person? I have a case open. But as I said they never reply, I keep getting an automated response. My user ID…

It did not work :( I am still unable to actually log in directly, the only option for logging in is that link and because it remembers me I can not directly put my email/password in for Facebook. I tried restarting, uninstalling, etc again.

@Sukanta_Biswas I believe my Facebook access 'expired' at one point, that is the only thing I can think of that has changed. I restored the access when that occurred but is this why the phone can no longer sync? If this is the problem do you know what I could do to fix it? As you know I still have my progress when I log in…

@Sukanta_Biswas You doubt what? I am following your instructions exactly. Trust me I have been unable to play on my phone for months now, it's very frustrating. I have always logged in through Facebook, I used to see my Facebook photo in the top left corner just like the screenshot from my iPad. I am not sure what changed.

@Sukanta_Biswas I did not get manual login options, I only got that same login screen option that I sent a screenshot of in the last post. 

@Sukanta_Biswas I followed your steps and I got the same result. I am only offered one way to log into Facebook from within the Candy crush app. I have screenshots to show you, I can not find another way to directly log into my account? It seems to remember me and I am unable to make sure it directs to my Facebook account…

Hi @Sukanta_Biswas Here is the iPad screen shot. Can you help? Thank you! Laura

I don't have my iPad with me right now, but here is a screenshot of the iPhone screen, and the desktop version of the app which has me at the same level as the iPad. My ID is 1334763312 It looks like when I log into Facebook through the iPhone app it is not actually recognizing my account, it doesn't show my picture or…

Hi, I did this already as I also tried reinstalling. Thanks for the note - please advise any other suggested next steps! I have done everything I have read online to this point.