Hi Mel, I am sorry you are having issues. If you have a look at this post, there is a contact form link towards the bottom. They may be able to compensate you :) Can you also let me know how you are playing and I will get you the troubleshooting link :) I am playing on an iMac computer
As much as I loved playing. Candy Crush and Candy Crush Soda have now changed and I don't want to buy extra boosters that I already used. Candy Crush won't let me play anymore and Soda ripped me off!