This is a problem for me with Candy Crush Jelly, Candy Crush Saga, but not Candy Crush Soda here I don't have Mr. What ever this name is. Hope this helps
I have the same problem. I was sent a email and it did fix the problem but!! I was told to change my pass word and I did not do it. So when I went back I lost mr. toffee's fair and soda squad disappeared. I guess I need help.But the question I have if I get a reset do I chande my password before I loge back in???