They are not going to "fix" these levels where some people get fewer turns than others. From their standpoint, it's not broken. It's done intentionally, so that you'll fork over some money for boosters or extra turns to pass the level. You either have to buy their stuff or get incredibly lucky.
They are not going to help with this. It's a gimmick to get you to buy more stuff to help you complete the level. You either have to shell out some money, or hope to get incredibly lucky.