@MrsCobbins, Remember that the pkg clock continues to run even when you are not playing. The game uses your device's internal clock and ideally King should stop the clock if you were to sign out from the game. I would suggest scrolling down to the contact us link and address your concern there. Prompt response too, within…
@LEKondos, do you play without buying pkgs? (I noticed you have no gold inventory) I buy pkgs and am very disappointed that King has tightened release of awards/prizes.
@oelkesm have found that the other players are not real, but instead are recordings of past players' moves in an attempt to keep your time spent in the game high and an increased likely of in game purchases.