shellb81 Level 2

How are you all able to bring up the date of birth screen again? I'm on a app on a tablet and have been locked out.

Mine is an app on a tablet so can't do any of the above as been locked out

Lazy Vampire. Mine is through the app and not FB so have been completely shut out. No option to make any changes now. 😢

There's definitely a glitch then. I had an email from them saying the new age restriction regulations don't come into effect until 2nd September so really this should be removed until the technical issues have been resolved

I was asking because if you are over 13 and put in the correct date of birth then it sounds like a glitch with the game.

Mandi...are you over 13?

I'm getting nowhere fast either. They keep sending me the same email and I have followed the instructions about replying and nothing happens

Linda what email address do you have for them?

I have has this email from them twice now and have replied the first time but got dame email again. I can't reply above the line in an email?!?!

Where does that message get sent to please? In the app? I messaged them via my phone

I have put a message in to support tonight. Do they take long to get back to you?

I had this too today and accidentally mistyped the year and now I can't access the game. I'm well above the age limit. Is there a way around this without losing my progress?