Cynthia_Wilcox — King Community

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Do you know why I'm not getting my free play time?
I reach keys and it says I get 1 or 2 hours of free play ... but it does not happen. I use an iPad and I have noticed on it that my volume display keeps disappearing and I have to do a hard shut down to get it back. Is it possible another app could be causing these things to occur? Got any suggestions?