Gold bar pack purchased by a 3 year old in error....i need a refund???
Nicola_Robb
Posts: 1
Level 1
in Support
One of the kids picked up my phone and was watching minions videos on You Tube....However, it seems she has also purchased a gold bar pack worth £29.99.....She is only 3. I have just checked my account after borrowing £50 off my mum as I was short this month and now there is only £20 left....I cannot afford for to lose this....PLEASE HELP
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Answers
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This is something that needs to be changed, especially considering that phones get stolen.Hi Nicola Robb,
Unfortunately it is King's policy not to return bought virtual goods as per our terms and conditions: https://king.com/#!/termsAndConditions
To prevent accidental buys it is suggested that you set up your Google Wallet/iTunes account with a pin code to prevent this from happening again.
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