Support

Help with your game and FAQ's

Support	Discussions	Comments	Latest Post
FAQ Last: Collect the Golden Tickets for a Special OfferJanuary 11 890	89	0	Collect the Golden Tickets for a Special Offer Community_Team • January 11 in How to Play

Support	Started By	Replies	Views	Most Recent
I need help with lost progress! (Under investigation)! Last: bsajdak1.2K214October 7 1 2...14 15 Answered Announcement by: Xarly	Xarly October 7	214	1.2K	bsajdak October 16
Black Screen - Candy Crush Soda (Reported to the Studio)! Last: marciadamasceno16.1K274September 18 1 2...18 19 Accepted Answer Announcement by: Betsy_	Betsy_ September 18	274	16.1K	marciadamasceno October 16
Main questions and issues - please read before posting! Last: Xarly20.3K0November 2018 Announcement Closed by: Xarly	Xarly November 2018	0	20.3K	Xarly November 2018
Bubblegum hill Last: cone993012:29PM Question by: cone99	cone99 12:29PM	0	3	cone99 12:29PM
Problem connecting to servers Last: Dakotacuts118115October 12 Answered by: pmainwaring	pmainwaring October 12	15	181	Dakotacuts1 10:13AM
Lost my progress Last: serz544October 17 Answered by: ibaslp2	ibaslp2 October 17	4	54	serz 7:53AM
I have lost all my progress, annd all the gold I bought Last: QueenB794October 17 Answered by: Emptynester	Emptynester October 17	4	79	QueenB 7:15AM
Can't Play my last level Last: QueenB392October 17 Answered by: VeRock	VeRock October 17	2	39	QueenB 7:03AM
Back to day 1!? Last: QueenB463October 14 Answered by: heidifralick	heidifralick October 14	3	46	QueenB 6:57AM
I lost my progress Last: Blackrose5432October 17 Answered by: Blackrose5	Blackrose5 October 17	2	43	Blackrose5 2:19AM
How to save my progress using Facebook? Last: Foley1362191October 17 Answered by: Tree1128	Tree1128 October 17	1	19	Foley1362 1:56AM
It keeps signing in with my wife's Facebook acct, not mine. How do I get back in? Last: Foley1362162October 17 Answered by: DonaldM77	DonaldM77 October 17	2	16	Foley1362 1:54AM
Bug on Level 2629 Last: seebirdie54223May 8 1 2 Answered by: BeckyBubblegum	BeckyBubblegum May 8	23	542	seebirdie 1:41AM
besides scrolling, how can I get to my level on Facebook? Last: PummyRaj251October 17 Answered by: monkeymama54	monkeymama54 October 17	1	25	PummyRaj 12:57AM
When I win a level my game will not let me open the next level Last: PummyRaj411October 17 Answered by: sandrasessions	sandrasessions October 17	1	41	PummyRaj October 17
Purchased and then no more levels Last: QueenB181October 17 Answered by: Vstepp1812	Vstepp1812 October 17	1	18	QueenB October 17
How come I can't open my piggy bank. It's full Last: QueenB652October 16 Answered by: Olivia1221	Olivia1221 October 16	2	65	QueenB October 17
Extra moves Last: QueenB211October 17 Answered by: nyx808	nyx808 October 17	1	21	QueenB October 17
No internet connection Last: QueenB561October 16 Answered by: Lisamarie0202	Lisamarie0202 October 16	1	56	QueenB October 17
Can't get internet on awards Last: QueenB431October 17 Answered by: Ikea	Ikea October 17	1	43	QueenB October 17
Money back/ update Last: QueenB333October 16 Answered by: bori	bori October 16	3	33	QueenB October 17
Purchased not received! Last: QueenB181October 17 Answered by: calmmama	calmmama October 17	1	18	QueenB October 17
Why did I lose all my boosters Last: Xarly8610October 6 Answered by: mbill	mbill October 6	10	86	Xarly October 17