Support

Help with your game and FAQ's

Support	Discussions	Comments	Latest Post
FAQ Last: Collect the Golden Tickets for a Special OfferJanuary 11 890	89	0	Collect the Golden Tickets for a Special Offer Community_Team • January 11 in How to Play

Support	Started By	Replies	Views	Most Recent
Black Screen - Candy Crush Soda (Reported to the Studio)! Last: selinssss29K342September 18 1 2...22 23 Accepted Answer Announcement by: Betsy_	Betsy_ September 18	342	29K	selinssss November 26
Main questions and issues - please read before posting! Last: Xarly24.4K0November 2018 Announcement Read Only by: Xarly	Xarly November 2018	0	24.4K	Xarly November 2018
DAILY BONUS NO MORE Last: PummyRaj263December 5 Answered by: Zgypsy	Zgypsy December 5	3	26	PummyRaj 2:36AM
‘No Internet Connection’ error Last: amandae5951.7K27August 11 1 2 Answered by: BigGinge	BigGinge August 11	27	1.7K	amandae595 December 5
How to stop pop-up windows on my desktop? Last: QueenB171December 5 Answered by: Nord13	Nord13 December 5	1	17	QueenB December 5
I won level 981 but the game froze Last: PummyRaj433December 4 Answered by: LawandaFaye36	LawandaFaye36 December 4	3	43	PummyRaj December 5
Pink background! Last: Elsa4122December 3 1 2 Answered by: Ireca	Ireca December 3	22	41	Elsa December 5
I signed up with my email and password, can log in online but cannto log in on my phone. Last: QueenB311December 5 Answered by: PattisonD	PattisonD December 5	1	31	QueenB December 5
The game is unable to connect to internet even though my phone is connected to wifi Last: Sukanta_Biswas863November 21 Answered by: NM_SG	NM_SG November 21	3	86	Sukanta_Biswas December 5
Avartar not showing and I am not being taken to the correct level I am playing. Last: PummyRaj373December 4 Answered by: Rebekah_Demary	Rebekah_Demary December 4	3	37	PummyRaj December 5
Screen freezes Last: PummyRaj497December 4 Answered by: tammyebert	tammyebert December 4	7	49	PummyRaj December 5
Taking long to load Last: GalinLa262December 4 Answered by: GalinLa	GalinLa December 4	2	26	GalinLa December 5
Lost all levels and rewards when I switched phones. Last: PummyRaj373April 2017 Answered by: Cat_McIlwraith	Cat_McIlwraith April 2017	3	37	PummyRaj December 5
Purchase Last: PummyRaj311December 4 Answered by: tydelady	tydelady December 4	1	31	PummyRaj December 5
Lost Lives Last: kate79anderson295September 2015 Answered by: CarolAnn722	CarolAnn722 September 2015	5	9	kate79anderson2 December 4
Internet connection Last: monsterarmy901332September 23 Answered by: natts	natts September 23	2	133	monsterarmy90 December 4
"Sorry, something went wrong" - Issue when sending/receiving lives Last: kate79anderson24619September 5 Answered by: Xarly	Xarly September 5	9	461	kate79anderson2 December 4
Why game freeze when I was about beat it and then started me over? Last: drewjackson191December 4 Answered by: drewjackson	drewjackson December 4	1	19	drewjackson December 4
Connecting to the internet Last: A035041106December 3 Accepted Answer by: Angel1123	Angel1123 December 3	6	110	A03504 December 4
My Mr. Toffee Teams doesn't collect anything Last: Yosca448December 3 Answered by: tatzlmaxl	tatzlmaxl December 3	8	44	Yosca December 4
kinnanla Last: QueenB122December 4 Answered by: kinnanla	kinnanla December 4	2	12	QueenB December 4
payment Last: firebombmarkus191December 4 Answered by: anujkbj	anujkbj December 4	1	19	firebombmarkus December 4