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why does candy crush stop loading up to 5% only?

i have done all the steps listed in your troubleshooting page. but my game loads only up to 5%. this has been happening for the past three days. i cannot continue with my game. i am now on level 425.

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Hi Corinna!

Please see this thread: https://care.king.com/en/candy-crush-saga/still-not-loading

Cheers :-)

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