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why does candy crush soda keep shutting down

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Karen_Lava
Karen_Lava Posts: 2 Newbie

Does no one ever respond to tech questions??? I have sent 2 emails to King with no response and have put my question on here 2 days ago with no replies. I have the game on my galaxy tab 3 and it keeps shutting down. Up until 4 days ago I didn't have any problems. When this started I uninstalled the game then tried to reinstall it but it would not let me reinstall from the Google store. It eat coming up error 492. Finally yesterday it allowed me to reinstall it but it keeps shutting down again. Also when I try to connect it to Facebook the keyboard option won't come up to allow me to input my email and password and this only happens with anything connected to the king site. I had to go onto my phone to send this message also. Where do I need to go to get help with this issue????

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