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Candy Crush Soda SagaRefund?

Hi,

I have just received an email stating I just purchased 45.99$ of in game content for Candy Crush Soda Saga (the Extra Large Gold Bar Package). My little cousin (age 3) was using my phone at the time and seems like she had accidently purchased it without my consent. According to the refund policy for in-app purchases refunds are given at the app developer's discretion. I would appreciate it if I could get a refund, as I had no idea this purchase was being made. 

order number:GPA.1379-8496-3340-92176

order date: 10-Aug-2015 10:50:17 BST PM

Thank you.

Answers

  • StuckInATreeStuckInATree Posts: 4,900 Level 2

    You need to protect yourself by setting up the in App purchases permission settings. If your cousin has done it once, it could happen again. Plus think about if you ever lost your phone, if someone made a load of purchases on it, you might not be covered because of the permission not being activated.

    More info on how to do it here if you need it: https://support.google.com/googleplay/answer/1626831?hl=en

  • Hey! Would you like to give us your opinion?

  • emm1emm1 Posts: 70 Level 3
    I accidently made a purchase for $8.99. I was trying to decline a call and somehow I made a purchase. Can I get a refund? 
    Order number: 33133974517196371
    Made Sept 17 3:52pm. 
    I have extra security so I have no idea how it happened. CN i get a refund please 
  • emm1emm1 Posts: 70 Level 3
    update. I was refunded for my accidental purchase without any fuss!! Thanks
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