Stuck on loading..... screen

Claire63

My game will not open. It is stuck on the loading.... screen. I almost deleted the app to see if it might work if I reinstall it but I don't want to start from the beginning again. It has been like this for three days. I have seen that others have been having issues mostly connected to flash, I updated flash and did everything that I could think of, but no luck. Is there something wrong with the app that we should delete it? (Specifically a virus?)

Crusher18

Hi Claire, I have seen a lot of posts about this problem. Are you playing on Firefox by any chance? A moderator has posted in this thread, suggesting that it a browser problem. https://care.king.com/en/alphabetty-saga/mozilla-is-blocking-adobe-flash#_=_ 

Does switching to chrome work for you?

Claire63

Hi Claire, I have seen a lot of posts about this problem. Are you playing on Firefox by any chance? A moderator has posted in this thread, suggesting that it a browser problem. https://care.king.com/en/alphabetty-saga/mozilla-is-blocking-adobe-flash#_=_ 

Does switching to chrome work for you?

Hi Crusher18, Thanks for the advice, I am actually on a Mac running Safari. It sounds like there is a game issue from all the other comments on the forum. Hopefully, Monday will bring a fix.