what is wrong with candy crush saga as it is not letting you control your moves and hangs up

SharonSchachtel

When you try and move anything it doesnt let you and it is causing me to loose my points i bought.  

Crusher18

Hi Sharon, I know of a few things you can try that work with most glitches. Make sure your cache is clean and the Java is up to date. I use the site https://www.whatismybrowser.com to check these. After doing this, try to load the game again. If still no luck, try a different browser- I always use Chrome.

King has this tutorial video for FB problems, might be helpful for you, check it out!

https://www.youtube.com/watch?v=OESCE4Jj2tU