game has reset back to level

Sophie-3

candy crush soda has reset from level 250 back to level 1 on my pc when on facebook. it has not done so on my mobil on facebook.

Pete_Peppers

That shouldn't happen if the Facebook account you have synced to your mobile device is the same as the Facebook account you are playing on PC. I would check that first and then send a question to customer support if that doesn't work - https://care.king.com/en/contact

Ebony_Jett

I was on level 404 on both PC and Phone, then bought a new laptop and started playing on there with it synced to the other two accounts and yes it reset me back to level 1.  The only way I can play 404 is by going to the map but then it crashes on me.

Ebony_Jett

Oh and you cant contact king through that link - after sending, it says to enter the recapture - you cant

Pete_Peppers

Oh and you cant contact king through that link - after sending, it says to enter the recapture - you cant

the recapcha is a puzzle at the bottom you have to complete before you hit send