Unable to receive help with moving on to level 46 in Candy Crush Soda

Lyndairish

I have accepted the help many time but it never unlocks the next level. I have contacted customer care which lead me here. I enjoy the game lots and want to move on please help...

aCe

It's probably worth reading this info: 

https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends 

I think its related to your issue