My game is crashing when I hit the play button

Kirk_Brown

I have asked previously but have more information.  I am running Win 10 and apparently I'm logging in using FB.  I found the error within my event logs and below is what I see.  The stritz.exe file is blowing up with a 1000 event id.  Please help if you can:

Faulting application name: stritz.exe, version: 0.0.0.0, time stamp: 0x5694c793Faulting module name: stritz.exe, version: 0.0.0.0, time stamp: 0x5694c793Exception code: 0xc0000409Fault offset: 0x0034f59aFaulting process id: 0x13f0Faulting application start time: 0x01d154c00ef50e5dFaulting application path: C:\Program Files\WindowsApps\king.com.CandyCrushSodaSaga_1.57.700.0_x86__kgqvnymyfvs32\stritz.exeFaulting module path: C:\Program Files\WindowsApps\king.com.CandyCrushSodaSaga_1.57.700.0_x86__kgqvnymyfvs32\stritz.exeReport Id: 7d163f42-acc2-4c32-ac46-798725e20271Faulting package full name: king.com.CandyCrushSodaSaga_1.57.700.0_x86__kgqvnymyfvs32Faulting package-relative application ID: App

Johnny_Ryall

My name is Johnny, I am a moderator here on the King Care site. Due to a technical error this post did not appear on the site.

I apologise for this, rest assured this is being looked at to ensure that it does not happen again.

If you still have a query then feel free to use the site for help or post your question again so our community can assist you.

Kind regards,

Johnny