why can't i download these games?

Mikaeli_M_Stella

It says my phone is incompatible, but I have had these games on this same device but when I had to do a factory reset on my phone I lost them. I would like to download them again but it will not allow me to. Please help!!!

KingsPinn

To me that sounds like a phone issue to look at. If you can't get the game in the first place then I'm not sure what King can do for you, if that makes sense. Have you checked with google or android support. That's probably a better shout. 

Mikaeli_M_Stella

To me that sounds like a phone issue to look at. If you can't get the game in the first place then I'm not sure what King can do for you, if that makes sense. Have you checked with google or android support. That's probably a better shout. 

Android support said you should send me a link to assist me in down load.