Can't Unlock Next Level

Loeki_Koekkoek

Why is it that i can't unlock next level in Candy Crush Soda Saga?

I've asked my daughter to help me unlock. I see in her game that she get my question. She clicks on help, but still I don't get the help in my game.

aCe

Hey Loeki, this is quite a common question. King have answered us here, so have a little read. There are also some steps to take that might help you and your daughter:  

https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends