candy crush soda reverted back to beginning even after logging into fb before changing phones!!

fifi2013

Tried contacting king care but just get an auto response. Where's live chat gone? Just infuriating!!

Tune_D

Hi fifi2013,

I can see another player answered you on your first question https://care.king.com/en/candy-crush-soda-saga/phones.

Have you tried connecting to the Kingdom? That´s the orange symbol in the settings menu. Just open the game app on your new mobile and fill in your email address and password that you chose the first time you connected. 

That will automatically bring you back to your last level of the last time that you connected to the Kingdom in the game on your old phone.

fifi2013

It just says 'an unknown error has occured' ???