Game unable to load

Dydo

For the last 3-4 days Candy Crush Soda has loaded very slowly 1% by percent until it gets to 100% and then just stays like that, loading.  

aCe

Follow the steps in this video Dydo: 

https://www.youtube.com/watch?v=OESCE4Jj2tU

My other personal tip. Make sure you don't have a load of programs and tabs open when you're playing. 

Dydo

Follow the steps in this video Dydo: 

https://www.youtube.com/watch?v=OESCE4Jj2tU

My other personal tip. Make sure you don't have a load of programs and tabs open when you're playing. 

None of these steps worked.

kskalka

I contacted king.com and here was their reply to me. I tried the disabling hardware acceleration which worked for me.

 "Thank you for contacting King Customer Care.

I'm pleased to tell you that the cause of this issue has been identified and is in the progress of being fixed.

As Google also need to implement a fix on their side the update might take a couple of weeks before it's live.

In the meantime an easy workaround is to disable Hardware Acceleration in your browser. To do this follow these instructions:

- While playing Candy Crush Soda on your PC right-click in the game board- Choose Settings- Now un-tick "Enable Hardware Acceleration"- Finally refresh the browser by clicking F5 or closing / reopening the browser.After the following release, which is expected on May 3rd, if you still experience this issue please use this alternative URL to access Candy Crush Soda:

https://apps.facebook.com/candycrushsoda/?forceSoftware=true

Add this address to your favourites/bookmark and use it whenever you'd like to play the game to avoid the issue reoccurring.

If you have any further questions or concerns please let me know.

Kind regards,

EkaterinaKing Customer Care"