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Hello,

BojanaBojana
BojanaBojana Posts: 1 Newbie
in Support

I am currently on level 435. It has been two weeks now that I cannot play, when I enter the level screen is black, it blinks. Can anyone help?

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi there-  Thanks for highlighting this for us on King Care. We are currently looking into this and we hope to have our sweet Candies working again as quickly as possible.

    Sorry these things can take a little time, but with your help we can look into this. 

    Please could you let me know the following information? 

    What operating system and version are you using? E.g. Windows 8

    What browser are you using?

    What graphic card are you using? http://www.wikihow.com/Find-Out-What-Graphics-Card-You-Have-

    What level are you on now?

    Does this also happen on Bubble Witch 2 Saga?

    Thank you so much for taking the time to answer these questions, all information that you can give us will help us to solve the problem as quickly as possible. 

    We hope to have things running smoothly again in no time. :-) 

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