Black screen

Philippe_Fabre

Hello,

on my Pc, I can't play because since the level 612, a black screen welcomes me as soon as I arrive on a level

 windows 7 (But until then it very well worked)

graphic card: AMD Radeon HD 5570

Thanks

Cezdiamond

Hi Philippe-  Thanks for highlighting this for us on King Care and thanks for letting us know which graphic card you are using. We are currently looking into this and we hope to have our sweet Candies working again as quickly as possible. Sorry these things can take a little time. 

Please could you let me know the following information? 

What operating system and version are you using? E.g. Windows 8

What browser are you using?

What level are you on now?

Does this also happen on Bubble Witch 2 Saga?

Thank you so much for taking the time to answer these questions, all information that you can give us will help us to solve the problem as quickly as possible. 

We hope to have things running smoothly again in no time. :-) 

Philippe_Fabre

What operating system and version are you using?  Windows 7

What browser are you using?  Google chrome

What level are you on now?  615

Does this also happen on Bubble Witch 2 Saga?  No

Cezdiamond

Thanks so much for taking the time to let me know these details. :-) 

Have a lovely weekend! 

Patty_Soukup

The screen flashes black then the tiles. Candy Crush Soda. Haven't been able to play for a couple of weeks.

What operating system and version are you using?  Windows 10

What browser are you using?  Google chrome

What level are you on now?  475

Does this also happen on Bubble Witch 2 Saga?  No

- See more at: https://care.king.com/en/candy-crush-soda-saga/black-screen-1690159954#sthash.vCMjmOBo.dpuf

Alison_Wonderlan

Same thing happening to me

Peggy__Morrison

The screen flashes black then the tiles. Candy Crush Soda. Haven't been able to play for a couple of weeks.

What operating system and version are you using?  Windows 10

What browser are you using?  Google chrome

What level are you on now?  475

Does this also happen on Bubble Witch 2 Saga?  No

- See more at: https://care.king.com/en/candy-crush-soda-saga/black-screen-1690159954#sthash.vCMjmOBo.dpuf

mine to can someone fix this problem please

Peggy__Morrison

Hi Philippe-  Thanks for highlighting this for us on King Care and thanks for letting us know which graphic card you are using. We are currently looking into this and we hope to have our sweet Candies working again as quickly as possible. Sorry these things can take a little time. 

Please could you let me know the following information? 

What operating system and version are you using? E.g. Windows 8

What browser are you using?

What level are you on now?

Does this also happen on Bubble Witch 2 Saga?

Thank you so much for taking the time to answer these questions, all information that you can give us will help us to solve the problem as quickly as possible. 

We hope to have things running smoothly again in no time. :-) 

windows 10 black screen someone please fix this