Tried to unlock next level 4 x now it will say unlocked but when i click ok nothing happens. lost 12

iceairial

bars now in last 2 days have two people helping so used three bars to open new quest. but it will not open

KingsPinn

Try the troubleshooting steps that King recommend and see if this helps: 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out