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on candy crush soda saga the screen is black it wouldnt let me play how do stop that do you fix it please
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Please try a soft reset after you do that get back to me and let me know if it helped 🤗
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.Â
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
Please follow all the steps, replay a level and then play a new level. Let me know what happens.
Yes
I have the same problem with Chrome.  I have to switch to Firefox.  But then I find I don't see the friends giving me lives, until I go back to Chrome, pick up the sent lives and have to go back to firefox to go again.  Very annoying, I know, but at least you can play.