I can't sync my iMac level to my iPhone level. The game crashed on my iPhone...

Lyle_Esterkyn-2

and I never recovered my level back.  It's stuck on level 40.  My iMac has level 297 on it, which is where I was on my iPhone.  I've tried earlier suggestions but nothing is working.  Everything is up to date software wise.  Also both are on my FB page.  ID # 100000217802867 for the game on my computer.

KingsPinn

What have you tried? Follow the steps in the video here. They have worked for me in the past to get my game synchronized: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios 

Lyle_Esterkyn-2

I have tried the steps you suggested several times!!  It doesn't work.  I have tried syncing my apps on my iMac to my iPhone.  I updated iTunes as well...I'm lost on what to do...