Why wont the game allow me to play on when I have the bars and request to play on?

Laurel_Saldana

I am on level 616 on candy crush sods

 and twice when I have gotten to the point of winning with only one more move needed and I have the bars and request to play on it freezes and I lose those 9 bars and can only start over... 2 times that is very frustrating. why does it do that?  doesn't it want me to beat the level? 

Tony_Mc

Hi Laurel,

Thank you for posting your question.

I have sent you a private message.

Have a great day,

Tony - King Care Team