Lostt all progress!

MiKi-5

Hi there!

Suddenly any king app wanted to open (the original, soda or jelly candy crush) so I restarted my tablet and ALL of my progress was gone on soda!! I was on level 248 and it took me all the way to the beggining even with fb...

Can you please help me with this?

Thanks!

MarkHawk

Hi Miki,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

MarkHawk

Hi Miki,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Joanne_Sylvester

hi

I have lost all levels from candy crush and candy crush soda when changing to a new phone but all levels are still on my old phone ,how do I get all my levels back on my new phone ?

MarkHawk

Hi Joanne,

Simply connect the game to Facebook on your old mobile device - this will sync all your progress.

Next step is to connect your new mobile device to Facebook. Just click on the blue button when Candy Crush Soda Saga starts and the sync will bring all levels, highscores and gold bars back to your new device.

Kind regards,

- Mark, Team King Care