Lost all my levels - my phone broke down while updating

Gary_Tea

Hey there, I updated my Candy Crush Soda Saga two days ago. While I was updating my phone broke down and now I am back at Level 1. I haven't been connected to Facebook and I haven't had a name for my avatar. I was already around Level 525. Is there a chance for help?Thanks and best regards

Former_User

Hi Gary,

I've just sent you a message which you can find by clicking on the mail icon next to your avatar picture in the top right of the screen.

Thanks!