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lost progress

Fi_Mount

Fi_Mount Posts: 2

Level 1

August 2016 in Support

Please Help. Lost all progress. back at level one on computer/facebook. phone app is at level 996!! tried refreshing etc etc.

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Answers

KingsPinn Posts: 3,526

August 2016
It sounds like you need to re-synchronize to get Facebook to show the same level as your mobile.
Follow the steps here and see if this helps:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
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Fi_Mount Posts: 2
Level 1

August 2016
Nope. have deleted the ph app and reinstalled it. no go.
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