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Please Help. Lost all progress. back at level one on computer/facebook. phone app is at level 996!! tried refreshing etc etc.
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Nope. have deleted the ph app and reinstalled it. no go.
It sounds like you need to re-synchronize to get Facebook to show the same level as your mobile.
Follow the steps here and see if this helps:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
