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They confirm they have sent them I am unable to go to next level.Why won`tthey show up and allow me to continue?
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Hi Ralph!
Have you tried playing the game on King.com? I've never had any issues after switching and I can receive help with lives and road blocks fast this way.
I saw on another thread a step by step instruction on how to transfer your game progress to King.com:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to receive/send help without any delay.
Cheers :-)
