i can't play the levels in my phone

Neru_Lespada

i downloaded the games of candy crush jelly and candy crush soda in my phone and i can't play them. i can enter to the games but it's for a while then the screen becomes black and i'm not in the game anymore. 

Wunderbaum

Hi Neru!

What kind of mobile phone do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

In most cases a reboot of the device can solve many issues.

You might also have to try to re-install the games. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)