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Lost progress

Kuba_Krzyżyński

Ticket-Id:3555510

I accidentally uninstalled game and when I downloaded it again I was on 1st lvl. Is it possible to get my progress back (I was almost on 700th level!) if I haven't created an account or connected to Facebook?

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Accepted answers

Cezdiamond

Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Soda sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

All comments

Adriana_Kencis

CCs crashed and I uninstalled the game and when I downloaded it again I was on 1st lvl. Is it possible to get my progress back lvl 320? Got no account ou FB connection

Julie_SM

Hi @OiL and Gena I will send you both message so that I can check your accounts :-) Thanks a lot!

I drop from level 2053 to 2033. Have photo of it. Pleeease help me.

it says I use another e-mail. And I never had used that email for cc saga.

Cezdiamond

Tu peux me donner la solution parceque jai le meme probleme que toi.merci

Merci de nous avoir contactés. Nous sommes désolés, mais à l’heure actuelle, King Care est uniquement disponible en anglais et en espagnol

Cezdiamond

Hi @OiL and Gena I will send you both message so that I can check your accounts :-) Thanks a lot!

OiL

I did face this problem too. Can you please fix it?

Kristi_Grant

Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Soda sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely week!

Why don't you write the solution in your comment instead of sending everyone a private message? Several have the same issue. Seems to me it would save you a ton of time.

Alex_Moreno

Tu peux me donner la solution parceque jai le meme probleme que toi.merci

Gena_Azmy

I have the same proplem

Cezdiamond

Have a lovely week!