Game freezes

BabsVandeWeerd

Game freezes for over 2 weeks at 100%, but does not open ID: 3572979274 please can you fix this

Tony_Mc

Hi Babs,

Thank you for posting this here on King Care.

Please clear cache on your PC and do a restart.

I recommend you to use https://www.google.com/chrome/ as a browser on your PC. Just open 1 tab for your gameplay and make sure other programs and tabs remain closed.

If your screen goes black, then you should do the following:

- While playing Candy Crush Soda on your PC right-click in the game board

- Choose Settings

- Now un-tick "Enable Hardware Acceleration"

- Finally refresh the browser by clicking F5 or closing / reopening the browser.  

You can also access Candy Crush Soda Saga through this alternative URL https://apps.facebook.com/candycrushsoda/?forceSoftware=true

Kindest regards,

Tony - King Care Team

Cezdiamond

Hi there-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on :-)

Have a sweet week!