Game freezes
Answers
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Hi Babs,
Thank you for posting this here on King Care.
Please clear cache on your PC and do a restart.
I recommend you to use https://www.google.com/chrome/ as a browser on your PC. Just open 1 tab for your gameplay and make sure other programs and tabs remain closed.
If your screen goes black, then you should do the following:
- While playing Candy Crush Soda on your PC right-click in the game board
- Choose Settings
- Now un-tick "Enable Hardware Acceleration"
- Finally refresh the browser by clicking F5 or closing / reopening the browser.
You can also access Candy Crush Soda Saga through this alternative URL https://apps.facebook.com/candycrushsoda/?forceSoftware=true
Kindest regards,
Tony - King Care Team
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Hi there- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-)
Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Let me know how you get on :-)
Have a sweet week!
