After the most recent iPhone update, candycrushsoda took me back to level 1.

ccrates

did the latest download for apple and when i went to play game on phone i was back to level 1. Have tried deleting app and opening it up again.  When i play on my computer directly from facebook it is fine and also on my ipad.  Thank you!

StuckInATree

It must be failing to connect and sync to your Facebook in that case, try going through the suggested steps given in the video here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios