candy crush soda saga not loading on Windows phone

Emma_O_Farrell

I have looked at replies to date on this. Is there any update on when the issue will be solved. Game installed and loads to playing screen but when I press play it reverts to phone home screen

KingsPinn

Follow the steps here. They are for android but the same principles apply with the updates, memory etc. 

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android